info@deltaxlumen.site — monitored on all business days. For Institutional tier clients, a dedicated inbox with a four-hour response SLA is provided separately after onboarding.
Contact
Speak to Someone Who Understands the Execution Layer
The support team in Ljubljana handles both technical integration questions and general subscription enquiries — typically within two business hours.
What to Include in Your Message
To help the team respond with relevant information on the first reply, please indicate whether your enquiry relates to a technical integration question, a subscription or billing matter, a sandbox trial activation, or a partnership discussion. For integration questions, including the name of your broker and the programming language of your strategy file reduces the time needed to provide a useful answer. For institutional or regulated-entity enquiries, noting the regulatory framework under which you operate allows the compliance officer to be included from the outset.
Contact Details
Business hours: Monday to Friday, 09:00–17:00 CET. Friday close at 16:00.
Dunajska cesta 22, 1000 Ljubljana, Slovenija · info@deltaxlumen.site · +386 1 234 5678
Three Ways to Reach the Team
Phone
+386 1 234 5678 — available Monday to Friday, 09:00–17:00 CET. The line connects directly to the client-success team, not to an automated attendant.
Office
Dunajska cesta 22, 1000 Ljubljana, Slovenija. In-person meetings are available by appointment for clients on the Desk and Institutional tiers.
Prefer to Start with the 14-Day Sandbox?
Activate a fully functional trial environment and evaluate every feature before any commitment is required.
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